Terms and Conditions
Man with Van Hanwell Terms and Conditions
These Terms and Conditions govern the provision of man and van, removal and related services by Man with Van Hanwell to you as a customer. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company booking or receiving the services.
Services means any removal, packing, loading, unloading, transportation, delivery, or related services provided by Man with Van Hanwell.
Vehicle means any vehicle used by us to provide the services.
Goods means the items, belongings, furniture, or other property that you ask us to move, handle or transport.
Work Location means any address or premises at or between which the services are provided.
2. Scope of Services
2.1 Man with Van Hanwell provides man and van and removal services, including loading, transport and unloading of household and commercial goods within its operating area and to other destinations as agreed.
2.2 The exact scope of services for each booking will be as agreed at the time of booking, based on the information you provide about the goods, access, locations and any special requirements.
2.3 We are not obliged to perform any services that are unsafe, unlawful, or that in our reasonable opinion may cause damage to property, the vehicle, our staff, or the goods.
3. Booking Process
3.1 Bookings may be made by you by contacting Man with Van Hanwell and providing details of the required service, including the collection and delivery addresses, the approximate volume or list of goods, access conditions, dates, times and any special instructions.
3.2 All bookings are subject to availability and are not confirmed until we have issued a booking confirmation. A provisional quotation or discussion does not constitute a binding agreement.
3.3 You are responsible for ensuring that all information provided to us is accurate and complete. Any changes to the information that may affect the price, duration, number of staff or size of vehicle must be communicated to us as early as possible. We reserve the right to adjust the price or refuse the service if material details change.
3.4 We may request a deposit or prepayment at the time of booking. If a deposit is required, your booking will not be deemed confirmed until the deposit has been received by us.
4. Quotations and Pricing
4.1 Any quotation provided is based on the details you supply and is valid for a limited time as stated in the quotation, or where no period is stated, for 14 days from the date of issue.
4.2 Quotations are normally based either on an hourly rate or a fixed price for the job, as specified in the quotation or booking confirmation.
4.3 We reserve the right to adjust the quotation or apply additional charges where:
a there are delays outside our reasonable control, including but not limited to waiting for keys, unprepared goods, or restricted access.
b the amount of goods or the nature of the goods differs significantly from the details provided at the time of quotation.
c access conditions at any Work Location are substantially more difficult than disclosed, including long carries, stairs, lack of parking, or vehicle restrictions.
d additional services are requested on the day of the move or after the quotation is given.
4.4 Any parking fees, tolls, congestion charges, or similar charges incurred in providing the services will be payable by you in addition to the quoted price, unless expressly stated otherwise.
5. Payments
5.1 Unless agreed otherwise in writing, payment for domestic customers is due on completion of the services on the day of the move. For commercial customers, alternative payment terms may be agreed in advance.
5.2 We may require part or full payment in advance, particularly for larger jobs, long-distance moves, or bookings at peak times.
5.3 Payment must be made in the form agreed at the time of booking. We reserve the right to refuse to commence or continue the services if satisfactory payment arrangements have not been made.
5.4 In the event of late payment, we reserve the right to charge interest on overdue amounts at the statutory rate, as well as reasonable administration and recovery costs.
5.5 You are responsible for any bank charges or transaction fees associated with your payment.
6. Cancellations and Changes
6.1 If you need to cancel or reschedule your booking, you must notify us as soon as possible.
6.2 We may apply cancellation charges as follows, unless agreed otherwise in writing.
a More than 7 days before the scheduled date of service no cancellation fee, and any deposit may be refunded or held against a future booking at our discretion.
b Between 7 days and 48 hours before the scheduled date of service we may retain part or all of any deposit paid, or charge up to 50 percent of the quoted price.
c Less than 48 hours before the scheduled date of service we may charge up to 100 percent of the quoted price.
6.3 Where the services are booked on an hourly basis, a minimum charge may apply if cancellation takes place at short notice, to cover our lost time and costs.
6.4 We reserve the right to cancel or reschedule a booking in exceptional circumstances, including but not limited to unsafe weather conditions, vehicle breakdown, staff illness, or events beyond our reasonable control. In such cases we will aim to offer an alternative date or a refund of any payments made for the affected services, but we will not be liable for consequential losses.
7. Customer Responsibilities
7.1 You must ensure that the goods are properly packed, secured and ready for transport, unless you have arranged for us to provide packing services.
7.2 You must ensure adequate access at all Work Locations, including arranging parking, permits, and any necessary permissions for loading and unloading.
7.3 You are responsible for supervising the move and for ensuring that no items are left behind at the collection address and that nothing incorrect is taken.
7.4 You must ensure that all appliances are disconnected, defrosted, drained and ready for moving, and that any fixtures or fittings to be moved are dismantled unless we have expressly agreed to provide dismantling and reassembly services.
7.5 Children, pets and other persons not directly involved in the move must be kept away from loading and unloading areas for safety reasons.
8. Items We Do Not Move
8.1 We will not knowingly transport any dangerous, illegal, or prohibited items, including but not limited to explosives, firearms, ammunition, flammable substances, corrosive materials, drugs, or stolen goods.
8.2 Certain fragile, high-value or perishable items, such as jewellery, cash, important documents, artwork, plants, and food, are moved entirely at your own risk unless we have specifically agreed in writing to handle them with additional precautions.
8.3 We reserve the right to refuse to move any item that we reasonably consider unsafe, excessively heavy, improperly packed, or likely to cause damage to property or to other goods.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property arising from our negligence shall be subject to the limitations set out in this clause.
9.2 We are not liable for any loss or damage arising from:
a your failure to pack the goods safely and adequately, unless we have provided a packing service.
b inherent defects, weaknesses or pre-existing damage in the goods.
c normal wear and tear or deterioration of goods.
d events outside our reasonable control, including but not limited to fire, flood, adverse weather, traffic delays, or acts of third parties.
e your failure to adequately secure valuables, money, documents or high-value items that you were advised to carry personally.
9.3 Our liability for loss of or damage to goods, where we are found to be at fault, shall be limited to a reasonable repair or replacement cost, up to a maximum financial limit per job, unless a higher level of cover has been expressly agreed in writing.
9.4 We are not liable for any indirect or consequential loss, including but not limited to loss of profit, loss of revenue, loss of opportunity, or loss arising from delays or inability to use the goods.
9.5 You must inspect the goods and premises at the end of the move and notify us of any visible loss or damage as soon as reasonably possible. Any claim for loss or damage must be submitted to us in writing within a reasonable period after the service, providing full details of the alleged loss or damage.
9.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited.
10. Delays and Arrival Times
10.1 Any times for arrival or completion that we provide are estimates only and are not guaranteed, although we will use reasonable endeavours to adhere to agreed schedules.
10.2 We shall not be liable for delays caused by traffic, road closures, accidents, weather conditions, or other circumstances beyond our reasonable control.
10.3 If a delay arises due to your actions or omissions, including but not limited to lack of access, unprepared goods, or waiting for keys, we may charge for waiting time at our standard hourly rates.
11. Parking, Access and Property
11.1 You are responsible for arranging suitable parking and access for the vehicle at all Work Locations. Any parking fines, penalties or charges incurred as a result of inadequate arrangements or instructions will be added to your bill.
11.2 We will take reasonable care to avoid damage to property when moving goods, but we are not liable for unavoidable marks, scuffs or minor damage caused by moving large items through tight spaces, stairs or doorways where you have requested that such items be moved.
11.3 You must ensure that floors, carpets and surfaces are reasonably protected where necessary. We may refuse to move items if we reasonably consider that doing so would cause significant or avoidable damage to property.
12. Waste and Disposal Regulations
12.1 Man with Van Hanwell is a removal service and not a general waste carrier. We do not remove or dispose of household refuse, construction waste, hazardous materials or any waste that should be handled by licensed waste operators.
12.2 Where we agree to remove unwanted items, this will be limited to non-hazardous, movable goods arising in the normal course of a removal, and any such service must be agreed in advance.
12.3 We will comply with applicable waste and environmental regulations. We will not unlawfully dump or dispose of goods, and we will not agree to any request that would breach such regulations.
12.4 You are responsible for ensuring that any items you ask us to remove or dispose of can lawfully be taken and that you have full authority to dispose of them.
13. Insurance
13.1 We maintain appropriate insurance in connection with our vehicles and our activities as a removal service provider, subject to the terms, conditions and exclusions of the relevant policies.
13.2 Our insurance does not automatically provide full cover for all goods, and you are strongly advised to arrange your own additional insurance cover for high-value or fragile items if required.
14. Complaints and Disputes
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns.
14.2 We will investigate any complaint promptly and aim to resolve disputes amicably wherever possible.
14.3 If a dispute cannot be resolved directly, either party may consider seeking independent advice or using alternative dispute resolution options where appropriate.
15. Data Protection and Privacy
15.1 We will collect and process personal information about you in order to provide the services, manage bookings, and handle payments and communications.
15.2 We will handle your personal data in accordance with applicable data protection laws and only use it for legitimate business purposes connected with the provision of our services, administration and legal compliance.
15.3 We will not sell your personal data to third parties. We may share necessary information with service partners, insurers, or authorities where required for the performance of our obligations or as required by law.
16. Amendments to These Terms
16.1 Man with Van Hanwell may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date on which the revised Terms and Conditions are published or communicated.
16.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking unless we mutually agree otherwise in writing.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services provided by Man with Van Hanwell, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we retain the right to bring proceedings against you in any other court of competent jurisdiction.
18. Severability
18.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted.
18.2 Any modification or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Man with Van Hanwell in relation to the services and supersede any prior understandings or agreements, whether written or oral.
19.2 You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of Man with Van Hanwell which is not set out in these Terms and Conditions or in the written quotation or booking confirmation.
