Man With Van Hanwell Service Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Hanwell provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, requesting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to create a clear agreement between the customer and the service provider, covering the booking process, payments, cancellations, liability, waste handling, and the law that applies to the service. In these terms, references to “we,” “us,” “our,” and “the company” mean the service provider operating the man with van service, and references to “you” and “the customer” mean the individual or business making the booking.
Bookings are accepted subject to availability and to the information supplied by the customer being accurate and complete. Any quotation given before the job is confirmed is based on the details available at that time, including the type and amount of items, access conditions, travel distance, parking restrictions, and any special handling requirements. If those details change, the quotation and the service plan may also change. A booking is only confirmed once we have accepted the request, agreed the date and time, and, where required, received any deposit or pre-authorisation. Customers are responsible for checking that the booking details are correct before the service date.
We reserve the right to decline or amend a booking where the information provided is incomplete, inaccurate, unsafe, or materially different from the original request. This may include situations where there are stairs, lifts, long carries, restricted access, oversized items, or extra labour requirements that were not disclosed in advance. If such matters arise on the day, we may revise the price, request additional labour, reschedule the service, or, if necessary, refuse to proceed. These terms are intended to apply to standard domestic and commercial transport services and do not create any guarantee that every item can be moved in every circumstance.
Customers must ensure that all items are ready for collection at the agreed time and that the pickup and delivery locations are reasonably accessible. If parking permits, loading bay permissions, building approvals, concierge access, or other arrangements are required, it is the customer’s responsibility to obtain them unless we expressly agree otherwise in writing. Delay caused by missing access arrangements, unpaid parking charges, incorrect addresses, or unprepared items may result in waiting fees, additional labour charges, or a revised schedule. We are not responsible for delays caused by circumstances outside our reasonable control, including traffic disruption, severe weather, road closures, accidents, or emergency restrictions.
Payments are due in accordance with the quotation or invoice issued for the job. Unless we agree otherwise, payment may be required in advance, on the day of service, or immediately after completion. We may accept card payments, bank transfers, or other methods as communicated at the time of booking. Any deposit paid will be deducted from the final balance where applicable. All prices are quoted in pounds sterling and may include VAT where stated. If VAT applies, it will be shown on the invoice in line with the relevant tax rules.
Any extra services requested by the customer, including packing assistance, dismantling, reassembly, waiting time, additional stops, additional labour, or specialist handling, may incur separate charges. If the job takes longer than expected because of undisclosed items, poor access, incomplete preparation, or customer delay, we may charge for the extra time and resources used. Failure to pay any amount due on time may result in suspension of further services, recovery action, or interest and costs where allowed by law. The customer agrees to pay any bank charges or administrative fees caused by failed payments, chargebacks, or reversed transactions.
Cancellations and rescheduling must be notified as soon as possible. If the customer cancels well in advance, a full or partial refund of any deposit may be offered depending on the notice given and any costs already incurred. Short-notice cancellations, especially those made close to the agreed collection time, may attract a cancellation charge to cover reserved labour, vehicle allocation, and lost booking opportunity. Where a booking is rescheduled, we will try to accommodate a new date subject to availability, but we cannot guarantee the original time slot will remain available. Repeated changes to the booking may be treated as a cancellation and rebooking.
We may cancel or suspend a booking if payment terms are not met, if the customer breaches these terms, if the service would be unlawful, unsafe, or impracticable, or if circumstances beyond our control prevent performance. In such cases, we will normally notify the customer as soon as reasonably possible and may offer an alternative date where appropriate. If we cancel without fault on the part of the customer, any advance payment for the cancelled service will normally be refunded, excluding any non-recoverable costs already incurred. We will not be liable for indirect loss arising from a lawful cancellation or rescheduling.
Liability is limited to losses caused directly by our proven negligence or breach of contract. We will take reasonable care when handling goods and carrying out the service, but the customer must ensure that items are suitably packed, secured, and fit for transport unless we have agreed to pack or prepare them. We are not responsible for damage to items that are fragile, poorly packed, or inherently defective, or for damage caused by normal movement during transit where the item was not suitably protected. Valuable, sentimental, or irreplaceable items should be declared in advance and may require special handling or separate insurance arrangements.
Except where required by law, we do not accept responsibility for loss or damage caused by events outside our reasonable control, including accident, fire, theft by third parties, flood, severe weather, or road incidents. We also do not accept liability for loss of profit, loss of opportunity, business interruption, or any indirect or consequential loss. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If a claim is made, the customer must notify us as soon as reasonably possible and provide evidence of the issue, including photographs where available, to allow assessment.
Where items are to be moved from upper floors, tight spaces, or difficult access points, the customer should disclose any known risks before the job begins. The customer must also tell us about any item that is unusually heavy, hazardous, valuable, or awkward to carry. If we believe a move presents a risk to people or property, we may refuse to move that item or may require additional staff or equipment. The customer agrees not to request the transport of prohibited, dangerous, illegal, or improperly packaged goods. We may stop work immediately if we become aware that the service is being used for unlawful purposes or in a way that creates an unacceptable safety risk.
Waste disposal and removal services are subject to UK waste regulations. If we remove unwanted items, rubbish, or bulky waste as part of the booking, the customer must ensure that they have the legal right to dispose of those items and that they do not include prohibited materials. Waste must be described accurately when the booking is made. We may refuse to collect waste that includes hazardous substances, electrical items requiring specialist treatment, clinical waste, gas cylinders, asbestos, oils, chemicals, solvents, paints, or any material that cannot be legally transported or disposed of under the applicable rules. The customer remains responsible for the legality of the waste and for providing correct information about its origin and composition.
Where waste collection is included, we will handle and transfer waste in accordance with applicable legislation and duty-of-care requirements. If a waste transfer note, itemised description, or other record is needed, the customer agrees to provide any necessary information and to confirm the nature of the waste. We may decline to remove waste if we suspect it contains banned or misdeclared items. If the customer places prohibited waste in a load without disclosure, the customer will be responsible for all resulting costs, penalties, cleanup expenses, and third-party claims. The customer also agrees not to use the service to evade local or national disposal obligations. Any waste left behind at a property after a move remains the customer’s responsibility unless we have expressly agreed to remove it.
If the job includes items for re-use, donation, recycling, or disposal, we will decide the most appropriate route in line with lawful and practical requirements, unless the customer gives clear instructions and those instructions are lawful. We do not guarantee that all materials will be recycled or reused, as this depends on condition, facility acceptance, and legal restrictions. The customer must not place confidential documents, personal data-bearing materials, or restricted objects among waste unless they have been properly secured or destroyed. We are not responsible for the recovery of items accidentally included in waste once lawful disposal processes have begun.
Governing law and jurisdiction for these Terms and Conditions is that of England and Wales. Any dispute, claim, or matter arising from or in connection with the service or these terms will be governed by and interpreted in accordance with the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction unless mandatory consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or remedy on one occasion does not waive that right or remedy in the future.
We may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will normally apply to that booking unless a change is required by law or safety considerations. The customer should read the terms carefully before confirming the service. By proceeding with a booking, the customer confirms that they have authority to agree to these terms, that the information supplied is accurate to the best of their knowledge, and that they accept responsibility for complying with all relevant obligations connected to the move, transport, or waste removal.
For clarity, no term in this document is intended to create a partnership, employment relationship, or agency relationship between the parties. The customer remains responsible for ensuring that the goods, premises, and instructions are lawful and suitable for the service requested. If a dispute arises, both parties agree to act reasonably and to attempt to resolve the issue promptly and in good faith. These Terms and Conditions form the entire agreement between the customer and the company in relation to the booked service, unless a separate written agreement states otherwise.